Pick a window that suits you
No call back, no all-day wait. Four choices and the visit is on the schedule.
- Two-hour windows, held
- We cap the number of calls per technician per day so the windows mean something. If a job overruns you hear from us before your window opens, with the choice to rebook.
- You know the diagnostic fee before we set off
- It is quoted when you book and waived if you go ahead with the repair that day. Maintenance plan members never pay it.
- Nothing gets fitted without your say-so
- The technician shows you the fault and the part price. You approve it before any work starts.
- Same-day slots in peak season
- In a heatwave or a cold snap we hold back afternoon slots for no-cooling and no-heat calls. Plan members get first refusal.
Rather talk to someone? (555) 020-0200
No cooling? No heat? Call now
We answer 24 hours from June to September and December to February.
Diagnostic fee is quoted on the phone and waived if you go ahead with the repair. We tell you the part price before we fit it.
What happens after you confirm
Sample answers for demonstration. Replace with your own before launch.
A text and an email straight away with the window, the technician's name and the diagnostic fee. A second text goes out when they leave the previous job.
Yes, from the link in the confirmation, up to two hours before it opens. After that call us and we will find the next slot.
Call rather than book. From June to September and December to February we answer 24 hours and we will tell you honestly how soon we can be there.
Saturday mornings are charged at the weekday rate. Evenings after 5pm and Sundays carry an out-of-hours rate, quoted on the phone before we set off. Plan members pay no overtime charge.